Shipping
The boxes of the package
Every product we ship is provided in packaging specifically designed for the transport of sensitive goods. The standard boxes are made of double or triple wall cardboard, and each item is packed with bubble wrap, foam rubber, or polystyrene chips.
In some cases (porcelain or bulky necks) we provide a custom-made wooden box.
Delivery areas
We deliver worldwide: from Albania to Zimbabwe!
Wherever you are, we will make sure to reach you.
Delivery times
Our products are born in a "brave" and unique land, so the service of our couriers cannot be daily either. We will do our best to process your orders as quickly as possible.
Shipping costs
Shipping costs are calculated based on the weight of the goods and the shipping zones, and are clearly specified during the order confirmation phase. The total amount of the confirmed order is all-inclusive of all expenses.
Order deliveries
The order delivery takes place directly at the address provided to us during the registration phase.
A numerical code and the courier's website for tracking your order are provided via email.
Make a return
In accordance with the provisions of Articles 64 and following of Legislative Decree No. 206 of September 6, 2005 (and subsequent amendments and additions), the Customer (consumer), if not satisfied with the products purchased from Fabbrica d’Arte Monterosso, may return them and obtain a refund of the price already paid in advance. The shipping costs for sending the product from the Customer to Fabbrica d’Arte Monterosso are the responsibility of the Customer.
The Professional Client will not be able to exercise the right of withdrawal.
To this end, the Customer must contact Fabbrica d’Arte Monterosso within 10 days following the delivery of the products with a written communication sent by Registered Mail with Return Receipt and an email message to the address info@fabbricadarte.com, containing all the necessary and useful information for the correct processing of the return and refund procedure.
For more details, please refer to the General Terms and Conditions of purchase in the Customer Service section.